TRAINING & DEVELOPMENT
Essency Consulting offers a unique personal development course aimed at middle level and front-line
managers and operational supervisors. This course uses a variety of learning techniques and requires
a high level of interaction from the attendees. It utalises tools and techniques to help develop both
personal and organisational growth. The programme focuses on self-improvement, teamwork and
leadership, customer service and partnering.
Each module comprises an element of theory and teaching, followed by practical examples and group
discussion or participation. Where appliciable, each module also includes an element that plans for
change or improvement as part of the attendee's commitment. Successful outcomes from this course
rely on fulfilment of pre-work and actions between stages of training.
PROGRAMME OVERVIEW
WHAT WE DO
We deliver a comprehensively tailored management programme for front-line and middle managers
This programme is specifically designed so that individuals can get the best out of themselves as their
teams.
The complete development programme encompasses a pre-training preperation stage, delivery of
these three (3) training modules, a completion certificate and presentation ceremony, along with
coaching and support for a 12 month period. Managers may choose to partake in all aspects of the
programme, or select to attend specific modules that meet an immediate business need.
AIM:
To develop leadership and management skills that enable greater levels of customer service through
delegation and empowerment, building and maintaining highly effective teams, communication
and managing changing environments.
OBJECTIVES:
By the end of this development programme participants will be able to:
1. Better understand the key motivational drivers that determine how each of us behave
2. Apply different leadership styles to a changing and challenging environment
3. Identify what makes up a high performing team
4. Maximise their effectifness and capabilities to get the most from their team
5. Identify opportunities and implement actions that improve customer service levels and supply
chain integration
6. Communicate more effectively
7. Understand the importance of continued learning and development
8. Bring a different level of thinking to problem solving and solution development
INITIATION:
Upon initiating contact with our programme participants, they will undertake a 360
Feedback Survey in preparation for the first stage of training.
The participant will receive feedback on his/her performance from a selection of three peers, direct
subordinates, managers/supervisors as well as completing for themselves. This feedback is
extremely useful for self-awareness and allows further personal development plans to be put in
place.
TRAINING DELIVERY:
The complete course is made up of five (5) days total, divided into three (3) Modules. Modules A&B are
both 2 day sessions, with Module C being a single day. Further details on these modules are provided
in the following pages.
Modules A & B are designed to be residential as it incorporates after-dinner activities such as team
games or movies. However if you prefer it can be run as non-residential but does lose a certain
element of learning and interaction
The full programme is delivered over a shorter or longer duration to suit individual business
requirements.
Upon completion of the training modules, an afternoon or evening session will be arranged (at our
client's convenience) to allow for the completion of the programme by participants, followed by a
short ceremony where certificates are presented to the course participants.
ONGOING DEVELOPMENT SUPPORT:
Following the completion of each training module, we obtain course feedback and provide mentoring
and coaching as required. We recognise that it is vital for the ongoing development of the participant
for support within the organisation to be continued, and also the use of an independent and qualified
coach or mentor can assist the process.
Over a twelve (12) month period, as a part of our standard service, we provide monthly emails to each
participant, and follow-up face-to-face meetings on a three (3), six (6) and twelve (12) monthly basis.
this provides an opportunity for the participant to review their respective development actions and to
seek coaching or advice as necessary.
TRAINING PROGRAMME:
The programme has been developed in Modules and is delivered through interactive sessions using
elements of theory and teaching, followed by practical examples and group discussion or participation.
Where applicable, each module will also include an element that plans for change or improvement as
part of the participant's commitment. Successful outcomes from this course rely on fulfilment of pre-
work and actions between Stages of training.
Our programme focuses on three discrete areas of influence:
Module A: Self Knowledge & Development
Module B: Developing Effective Teams
Module C: Knowing Your Customers, Suppliers & Partners
MODULE A: SELF KNOWLEDGE & DEVELOPMENT
SELF KNOWLEDGE:
- Completion of personal profile (e.g. MBTI, TMI or similar), explanation and analysis of aspects
- Lifestyle & Personal Mastery - how to strike a practical and enjoyable work/life balance
DEVELOPMENT:
- Interpersonal Skills
- Active listening
- Communicating
- Leadership vs Management
- Developing Situational Leadership Skills
- Continued Learning & Development
MODULE B: DEVELOPING EFFECTIVE TEAMS
High performance teams - how to build them and keep them performing
- Team working principles and tools
- Delegation & Empowerment
- Negotiation Skills
- Managing Change
- Performance Measurement & Management
MODULE C: KNOWING YOUR CUSTOMERS, SUPPLIERS & PARTNERS
- Understanding Customers needs and how to align you and your organisation to meet these.
- "Perception is Reality"
- How can we provide excellent Customer Service?
- Making Partnering Agreements meanigful
- Supply Chain Engagement - developing long-term relationships with your key suppliers
- Stakeholder Review & Feedback