TRAINING & DEVELOPMENT
TRAINING & DEVELOPMENT
Essency Consulting offers a unique personal development course aimed at middle level and front-line managers and operational supervisors.This course uses a variety of learning techniques and requires a high level of interaction from the attendees. It utilises tools and techniques to help develop both personal and organisational growth. The programme focuses on self-improvement, teamwork and leadership, customer service and partnering.
Each Module comprises an element of theory and teaching, followed by practical examples and group discussion or participation. Where applicable, each module also includes an element that plans for change or improvement as part of the attendee's commitment. Successful outcomes from this course rely on fulfilment of pre-work and actions between Stages of training.
For further details on this training programme, please contact us on +44 (0) 5602 598300 or +44 (0) 7737 819464 or +44 (0) 1925 752400
PROGRAMME OVERVIEW
WHAT WE DO:
We deliver a comprehensively tailored management development programme for front-line and middle managers. This programme is specifically designed so that the individual can get the best out of themselves as well as their teams.
The complete development programme encompasses a pre-training preparation stage, delivery of three (3) training modules, a completion certificate and presentation ceremony, along with coaching and support for a 12 month period. Managers may choose to partake in all aspects of the programme, or select to attend specific modules that meet an immediate business need.
AIM:
To develop leadership and management skills that enable greater levels of customer service through delegation and empowerment, building and maintaining highly effective teams, communication and managing changing environments.
OBJECTIVES:
By the end of this development programme participants will be able to:
INITIATION:
Upon initiating contact with our programme participants, they will undertake a 360 o Feedback Survey in preparation for thr first stage of training.
The participant will receive feedback on his/her performance from a selection of three peers, direct subordinates, managers/supervisors as well as completing for themselves. This feedback is extremely useful for self-awareness and allows further personal development plans to be put in place.
TRAINING DELIVERY:
The complete course is made up of five (5) days total, divided into three (3) Modules. Modules A & B are both 2 day sessions, with Module C being a single day. Further details on these Modules are provided in the following pages.
Modules A & B are designed to be residential as it incorporates after-dinner activities such as team games or movies. However if you prefer it can be run as non-residential but does lose a certain element of learning and interaction
The full programme is delivered over a maximum period of six months, but can be delivered over a shorter or longer duration to suit individual business requirements.
Upon completion of the training modules, an afternoon or evening session will be arranged (at our client's convenience) to allow for the completion of the programme by participants, followed by a short ceremony where certificates are presented to the course participants.
ONGOING DEVELOPMENT SUPPORT:
Following the completion of each training module, we obtain course feedback and provide mentoring and coaching as required. We recognise that it is vital for the ongoing development of the participant for support within the organisation to be continued, and also the use of an independent and qualified coach or mentor can assist the process.
Over a twelve (12) month period, as a part of our standard service, we provide monthly emails to each participant, and follow-up face-to-face meetings on a three (3), six (6) and twelve (12) monthly basis. This provides an opportunity for the participant to review their respective development actions and to seek coaching or advice as necessary.
TRAINING PROGRAMME:
The programme has been developed in Modules and is delivered through interactive sessions using elements of theory and teaching, followed by practical examples and group discussion or participation. Where applicable, each module will also include an element that plans for change or improvement as part of the participant's commitment. Successful outcomes from this course rely on fulfilment of pre-work and actions between Stages of training.
Our programme focuses on three discrete areas of influence:
Module A: Self Knowledge & Development
Module B: Developing Effective Teams
Module C: Knowing Your Customers, Suppliers & Partners
MODULE A: SELF KNOWLEDGE & DEVELOPMENT
SELF KNOWLEDGE:
DEVELOPMENT:
MODULE B: DEVELOPING EFFECTIVE TEAMS
High performance teams - how to build them and keep them performing
MODULE C: KNOWING YOUR CUSTOMERS, SUPPLIERS & PARTNERS